Account Verification (KYC) At Slootz
Slootz runs KYC checks to confirm who you are, where you live, and that the payment method belongs to you. You upload documents in the account area, and support reviews them before certain actions are allowed.
Slootz requests verification when you register details that need confirmation, before approving a first withdrawal, after a change to personal data (name, address), or when a deposit/withdrawal pattern triggers an internal risk check. A verification request can also appear after repeated failed payments or when you add a new card.
During KYC, Slootz matches your documents to your profile data. Any mismatch (spelling differences, old address, cropped images) slows the review and can lead to a re-upload request.
- Identity (ID/Passport): Upload a clear photo of a valid passport or national ID card. Slootz checks full name, date of birth, document number, expiry date, and that all four corners are visible. A selfie or short “liveness” check can be requested to confirm the document holder matches the account.
- Address proof: Provide a document dated within the last 3 months that shows your full name and residential address. Typical options include a utility bill, bank statement, or a government letter. Screenshots and edited PDFs get rejected; Slootz expects the full page with the issuing date visible.
- Payment method: For card payments, Slootz may ask for photos of the card showing your name and the last 4 digits, with the middle digits covered. The CVV must be hidden. For e-wallets, Slootz asks for a screenshot or PDF from the wallet account page showing your name and the account email/ID, plus a transaction that matches a deposit.
Processing time depends on how clean the upload is and whether Slootz requests extra checks. A straightforward review takes 1–24 hours, while cases that need additional documents or manual risk review take 1–3 business days.
Until verification is approved, Slootz can allow play with deposited funds but holds withdrawals. Once KYC is completed, withdrawals move forward under the normal payout timeline for the selected method